Life at Springworks: A day in the life of a Senior Operations Executive

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Sathisha Jaini joined Springworks in July, 2019 as a Sr. Operations Executive to work for the quality checks of our product, SpringVerify. He comes with more than 15 years of experience in the industry.

He is primarily responsible for checking the quality of data entered in the systems & reports for background checks at SpringVerify.

This means, he interacts with the candidates and clients, follows process manuals, conducts digital verification processes and talks to management from time to time in order to ensure the quality of the background checks remains good.

Let’s take a deep dive into the life of a Sr. Operations Executive!

Profile photo for Sathisha Jaini

What are your customers like? What type of people do you serve?

Customers of SpringVerify are SMBs that want their employee verification process to be simple with exceptional TAT and daily reports.

They want prompt responses to any queries and they want their BGV vendors to take care of end-to-end communication during candidate on-boarding. They want visibility in terms of what is happening behind the scenes as well.

The main goal for them is to spot any potentially fraudulent employees in their organization.

What are the background verification challenges during COVID?

The pandemic has affected organizations on background verification activities. Today background verification companies in India are facing challenges in offering their professional services to their clients.

As everyone is working from home and using digital methods to conduct a background verification process and provide complete screening information to the organizations. 

Due to lockdown constraints, background verification companies are not able to perform physical background checks and screening, but at Springworks, we are trying to maintain the level of precision and accuracy as per the pre-covid times. 

How much do you think is communication important for your team?

Effective communication plays an important role in keeping the team together and makes the work atmosphere positive and lively.

It creates awareness and understanding that promotes adeptness as team members complete their tasks. The elements of good team communication are indispensable for a company to achieve and sustain profitability.

What keeps you motivated to work each day?

Money and independence. I don’t have a boss hanging over me all day. I am free to make my own schedule. That’s what really gets me up in the morning.

Walk me through a day in the life of Sathisha!

  • Wake up at 5.30 am
  • Have breakfast 
  • Start work at 9.40 am
  • Update my to-do list
  • Team meeting at 9.50 am
  • Start working at 10.30 am
  • Slack updates
  • Lunch break
  • Client communications
  • Log off at 8.30 pm
  • Have dinner
  • Sleep

Tell me a little bit about your life outside of work…

I’ve grown a balcony garden—a garden arranged on a balcony. Given the limited space, this type of urban gardening relies on container gardening. Depending on the size of my balcony, I have added small trellises to our pots and containers to enable some plants to grow vertically.

What keeps you at Springworks?

The people, the learning opportunities, and the growth of the company. Everyone at Springworks has something to teach others.

Here people do whatever is necessary to meet the deadlines. Everyone wants to grow and develop and help build the company, which is inspiring.

Want to join the team? Check out open roles at Springworks.

Priya Bhatt

I cover Employee stories at Springworks.

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