Imagine starting your day, ready to kill at work, immediately bombarded by emails, Slack notifications, and tickets/ questions demanding immediate attention. For
MoreCustomer service has come a long way. Not too long ago, you’d sit on hold forever or deal with chatbots that were
MoreIn recent years, the composition of the global workforce has shifted significantly. Traditional notions of family and employee demographics are rapidly changing,
MoreIn today’s rapidly evolving workplace, the importance of Diversity, Equity and Inclusion (DEI) has become more than just a hot topic. It’s
MorePerformance Improvement Plans (PIPs): A Guide to Turning Challenges into Growth Opportunities
1 week ago
Employees often view Performance Improvement Plans (PIPs) with skepticism and fear. Many may see a PIP as the first step towards being
MoreTechnology has been revolutionary for the business world, enhancing scalability and streamlining operations. However, as organizations rushed to adopt new tools during
MoreQuestions to think about before onboarding a conversational AI platform for customer support
2 weeks ago
Things have changed! And customer support is finally catching up 😅 Yes, this is absolutely a dig at the archaic processes in
MoreAccess to data is just the first step; the second step is discovery, to really build a full picture of what the
MoreA one size fits all approach in HR may be easier to implement, but the investment in nuanced, employee-centric solutions will always
MoreIf you want access to the full recording, join the AIxHR Community on slack where you can get access to a megaset
MoreIf you teleport back to 2014 and land at a customer support conference, everyone will be talking about: “Chatbots will change how
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