Technical support evaluation survey is designed to analyze whether the technical support of an organization works effectively and up to the expectations of the employees or not.
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Length: Between 10-15 questions
Frequency: Quarterly, bi-annual, or annually
Recommendations:
Use this survey to analyze the performance of the technical support team of your organization.
Check if they respond to employees on time
The technical support team needs to be very prompt while responding to the employees’ issues.
Whether they know their tasks well
Check whether the team understands the issues employees are facing. They need to have good knowledge about their tasks.
Solving the issues
Check if the technical support is able to solve the issues of the employees effectively.
This survey template includes an effective analysis of the technical support’s performance. Copy this template to your Google Drive and customize it for your own organization. Reuse the template immediately for your next Technical Support Survey.