{"id":512159,"date":"2022-12-16T17:16:12","date_gmt":"2022-12-16T11:46:12","guid":{"rendered":"https:\/\/www.springworks.in\/blog\/?p=512159"},"modified":"2023-02-20T11:28:33","modified_gmt":"2023-02-20T05:58:33","slug":"life-at-springworks-a-day-in-the-life-of-a-client-success-associate","status":"publish","type":"post","link":"https:\/\/blog.springworks.in\/life-at-springworks-a-day-in-the-life-of-a-client-success-associate\/","title":{"rendered":"Life at Springworks: A day in the life of a Client Success Associate"},"content":{"rendered":"\n<p class=\"has-medium-font-size\">Rashi Sharma is from Roorkee, Uttarakhand. She loves Roorkee and spent her childhood there. Rashi completed her master\u2019s in HR &amp; Marketing from G L Balaji Institute of Management &amp; Research, Greater Noida. She started her career with Jeevansaathi.com as a Client Relationship Associate and then started to work as an Account Management Specialist with OnGrid. Rashi joined Springworks on November 21st 2022 and she works as a Client Success Associate.<br><br>Let\u2019s have a look at her journey!<br><\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_77 counter-hierarchy ez-toc-counter ez-toc-light-blue ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"#\" data-href=\"https:\/\/blog.springworks.in\/life-at-springworks-a-day-in-the-life-of-a-client-success-associate\/#Why_did_you_decide_to_choose_this_particular_field\" >Why did you decide to choose this particular field?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"#\" data-href=\"https:\/\/blog.springworks.in\/life-at-springworks-a-day-in-the-life-of-a-client-success-associate\/#What_do_you_do_as_a_Client_Success_Associate_at_Springworks\" >What do you do as a Client Success Associate at Springworks?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"#\" data-href=\"https:\/\/blog.springworks.in\/life-at-springworks-a-day-in-the-life-of-a-client-success-associate\/#What_made_you_join_Springworks\" >What made you join Springworks?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"#\" data-href=\"https:\/\/blog.springworks.in\/life-at-springworks-a-day-in-the-life-of-a-client-success-associate\/#How_was_your_Hiring_and_Onboarding_experience\" >How was your Hiring and Onboarding experience?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"#\" data-href=\"https:\/\/blog.springworks.in\/life-at-springworks-a-day-in-the-life-of-a-client-success-associate\/#What_is_your_favourite_thing_about_working_at_Springworks\" >What is your favourite thing about working at Springworks?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"#\" data-href=\"https:\/\/blog.springworks.in\/life-at-springworks-a-day-in-the-life-of-a-client-success-associate\/#Walk_us_through_a_day_in_the_life_of_Rashi\" >Walk us through a day in the life of Rashi<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"#\" data-href=\"https:\/\/blog.springworks.in\/life-at-springworks-a-day-in-the-life-of-a-client-success-associate\/#What_has_been_your_best_day_at_work\" >What has been your best day at work?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"#\" data-href=\"https:\/\/blog.springworks.in\/life-at-springworks-a-day-in-the-life-of-a-client-success-associate\/#What_are_your_takeaways_and_challenges_from_work\" >What are your takeaways and challenges from work?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"#\" data-href=\"https:\/\/blog.springworks.in\/life-at-springworks-a-day-in-the-life-of-a-client-success-associate\/#What_is_your_favourite_among_the_two_products_EngageWith_and_Trivia\" >What is your favourite among the two products, EngageWith and Trivia?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"#\" data-href=\"https:\/\/blog.springworks.in\/life-at-springworks-a-day-in-the-life-of-a-client-success-associate\/#Sneak-Peek_into_your_life_outside_Springworks\" >Sneak-Peek into your life outside Springworks&nbsp;<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"has-medium-font-size wp-block-heading\" id=\"h-why-did-you-decide-to-choose-this-particular-field\"><span class=\"ez-toc-section\" id=\"Why_did_you_decide_to_choose_this_particular_field\"><\/span><strong>Why did you decide to choose this particular field?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"has-medium-font-size\">Although I started my career as a Client Relationship Associate my work was more inclined towards inside sales. I didn\u2019t enjoy my work and I couldn\u2019t see any growth. Moreover, I wanted to help customers, listen to their queries and resolve them. I really liked the opportunity that was being offered at Springworks.<\/p>\n\n\n\n<h2 class=\"has-medium-font-size wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_do_you_do_as_a_Client_Success_Associate_at_Springworks\"><\/span><strong>What do you do as a Client Success Associate at Springworks?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"has-medium-font-size\">As a client success associate, I connect with our customers and resolve any insufficiencies raised during their verification process. My approach is to sustain our client relationship &amp; retention and I keep a tab on them on a regular basis. I look after the concerns and blockers raised by the clients. A problem solver indeed xD.<\/p>\n\n\n\n<h2 class=\"has-medium-font-size wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_made_you_join_Springworks\"><\/span><strong>What made you join Springworks?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"has-medium-font-size\">I have been following Springworks for a year. I loved the culture and the things they do for the employees. It was very wholesome and inclusive. As I was looking for a better opportunity, I heard about the opening at Springworks. Springworks not only has a great culture but also offers great opportunities. There are many things about the company that caught my eye. It\u2019s a dream come true.&nbsp;<\/p>\n\n\n\n<h2 class=\"has-medium-font-size wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_was_your_Hiring_and_Onboarding_experience\"><\/span><strong>How was your Hiring and Onboarding experience?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"has-medium-font-size\">The entire process was seamless and well-designed. It was quick and it was completed within a span of two weeks. After I applied, Suchika reached out to me and gave me an orientation on the next steps. I had two rounds of interviews with Sukrutha and Anoop where we discussed my experience and my work. I was given an assignment and a presentation to be completed. During this process, Suchika always kept a tab on the process and followed me up. Two days after my submission I received my offer letter.&nbsp;<\/p>\n\n\n\n<p class=\"has-medium-font-size\">Furthermore, the process entailed a buddy and manager meeting. It was a great initiative by Springworks. This actually relieved my first day of chills and anxiety. On my first day, I had my onboarding meeting with the HR team. Later on, I completed my documentation and met my team. I started to shadow the meetings and calls for the first few days. Now, I have started to take tasks and execute them.&nbsp;<\/p>\n\n\n\n<h2 class=\"has-medium-font-size wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_is_your_favourite_thing_about_working_at_Springworks\"><\/span><strong>What is your favourite thing about working at Springworks?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"has-medium-font-size\">A flat hierarchy is the need of the hour. Springworks motivates and respects every employee. Here all our ideas and thoughts are heard. I am given an opportunity to speak my mind and initiate ideas. My team loves improving and learning throughout the process. I stay motivated and inspired as all of them prefer quality over quantity.&nbsp;<\/p>\n\n\n\n<h2 class=\"has-medium-font-size wp-block-heading\"><span class=\"ez-toc-section\" id=\"Walk_us_through_a_day_in_the_life_of_Rashi\"><\/span><strong>Walk us through a day in the life of Rashi<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"has-medium-font-size\">I wake up at 08:00 a.m. in the morning. I freshen up and prepare the meals required. Then I start my work at 10:00 a.m. with a team huddle. Later on in the day, I look at my pending tasks and reach out to our customers and candidates. I try to resolve as many tickets as possible. Furthermore, I reach out to our candidates on RazorPay and help Bhagyashri with client emails. I log off from work at 07:00 p.m. and then head to the kitchen. I cook dinner and dine with my father. We chat and discuss our day. I unwind by either watching Instagram reels or reading something online.<\/p>\n\n\n\n<h2 class=\"has-medium-font-size wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_has_been_your_best_day_at_work\"><\/span><strong>What has been your best day at work?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"has-medium-font-size\">I love working here. Every day I learn something new and I look forward to collaborating with my team. But I would say 8th December 2022 was a great day at work. I had a team bonding event. We bonded, laughed and shared about ourselves. It was a much-needed ice-breaker. I feel I know my team a bit better. Most of us have common interests as well.&nbsp;<\/p>\n\n\n\n<h2 class=\"has-medium-font-size wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_are_your_takeaways_and_challenges_from_work\"><\/span><strong>What are your takeaways and challenges from work?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"has-medium-font-size\">Though it\u2019s been only a month at Springworks, I have learned a lot. My communication skills have improved. My knowledge towards systems and work has expanded. At my previous organization, my work involved Gmail but here there is Zoho, Slack and much more. The entire work cycle is systematic and synchronized. All of us are looped and updated. I learn something new every day. There have been no challenges or blockers so far. The credit for this goes to my team who are always there to help me out and resolve my queries.&nbsp;<\/p>\n\n\n\n<h2 class=\"has-medium-font-size wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_is_your_favourite_among_the_two_products_EngageWith_and_Trivia\"><\/span><strong>What is your favourite among the two products, EngageWith and Trivia?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"has-medium-font-size\">EngageWith is unique and a great addition to remote work. It motivates me to do well and get my name up on the channel. Getting appreciated for helping others or doing well is a great thought.&nbsp;<\/p>\n\n\n\n<h2 class=\"has-medium-font-size wp-block-heading\"><span class=\"ez-toc-section\" id=\"Sneak-Peek_into_your_life_outside_Springworks\"><\/span><strong>Sneak-Peek into your life outside Springworks&nbsp;<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"has-medium-font-size\">I don\u2019t watch any series or shows on TV to be really honest I have never been to a theatre until 2018. I watched a&nbsp; Ranveer Singh film and decided not to waste my money at the movie halls. My favourite hobby is making Instagram reels and listening to music. And I don\u2019t do anything specific on weekends and most of my plans are instantaneous. Recently, I visited Mussoorie and I am looking forward to visiting Thailand and Dubai in 2023 with my friends. Keeping all this aside, I would love to save money and explore Paris.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>Like what you see? Head to<a href=\"https:\/\/springworks.springrecruit.com\/\"> our dedicated<\/a><a href=\"https:\/\/www.springworks.in\/careers\/\"> jobs portal<\/a> to search our current openings!<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>Rashi Sharma is from Roorkee, Uttarakhand. She loves Roorkee and spent her childhood there. Rashi completed her master\u2019s in HR &amp; Marketing from G L Balaji Institute of Management &amp; Research, Greater Noida. She started her career with Jeevansaathi.com as a Client Relationship Associate and then started to work as an Account Management Specialist with<\/p>\n","protected":false},"author":1029,"featured_media":512163,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[302],"tags":[102669,165],"class_list":["post-512159","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-life-at-springworks","tag-employee-stories","tag-life-at-springworks","disable-dropcap","disable-2-columns"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Life at Springworks: A day in the life of a Client Success Associate - Springworks Blog<\/title>\n<meta name=\"description\" content=\"In this article we are going to take you on journey through a day in the life of a client success associate. Read the story !\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.springworks.in\/life-at-springworks-a-day-in-the-life-of-a-client-success-associate\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Life at Springworks: A day in the life of a Client Success Associate\" \/>\n<meta property=\"og:description\" content=\"Rashi Sharma is from Roorkee, Uttarakhand. She loves Roorkee and spent her childhood there. 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