{"id":511530,"date":"2022-10-06T14:48:46","date_gmt":"2022-10-06T09:18:46","guid":{"rendered":"https:\/\/www.springworks.in\/blog\/?p=511530"},"modified":"2026-01-27T16:29:53","modified_gmt":"2026-01-27T10:59:53","slug":"case-study-spotdraft-engagewith","status":"publish","type":"post","link":"https:\/\/blog.springworks.in\/case-study-spotdraft-engagewith\/","title":{"rendered":"How SpotDraft Strengthened Employee Engagement With eNPS and RnR Using EngageWith"},"content":{"rendered":"<p>\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td class=\"has-text-align-center\" data-align=\"center\"><strong>Company Size<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\"><strong>Industry<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\"><strong>Challenges<\/strong><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">200+<\/td><td class=\"has-text-align-center\" data-align=\"center\">B2B SaaS<\/td><td class=\"has-text-align-center\" data-align=\"center\"><br>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Team bonding in a hybrid set-up<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Building a culture of instant recognition<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Employee performance does not come to the fore as often in a virtual setting<\/li>\n<\/ul>\n<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n<\/p>\n<p>\n\n\n<\/p>\n<p>\n\n\n<\/p>\n<p>\n\n\n<p style=\"font-size:18px\"><a href=\"https:\/\/www.spotdraft.com\/\">SpotDraft<\/a> is a leading Contract Lifecycle Management platform helping legal teams automate paperwork, close deals faster and collaborate without friction. With a fast-growing team spread across locations, the People team at SpotDraft wanted to create a culture where appreciation, feedback and connection are effortless and consistent.<br><br>We spoke with Saakshi Shrivastava, HR Ops Specialist at SpotDraft, to understand how EngageWith became their go-to platform for recognition, eNPS and celebrations and how it helped them bridge the gap between business goals and employee experience.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_77 counter-hierarchy ez-toc-counter ez-toc-light-blue ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"#\" data-href=\"https:\/\/blog.springworks.in\/case-study-spotdraft-engagewith\/#The_Challenge_Building_a_culture_of_appreciation_as_the_team_scaled\" >The Challenge: Building a culture of appreciation as the team scaled<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"#\" data-href=\"https:\/\/blog.springworks.in\/case-study-spotdraft-engagewith\/#Why_SpotDraft_Chose_EngageWith\" >Why SpotDraft Chose EngageWith<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"#\" data-href=\"https:\/\/blog.springworks.in\/case-study-spotdraft-engagewith\/#The_Solution_Embedding_recognition_into_daily_work_through_Slack\" >The Solution: Embedding recognition into daily work through Slack<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"#\" data-href=\"https:\/\/blog.springworks.in\/case-study-spotdraft-engagewith\/#Making_recognition_immediate_visible_and_natural\" >Making recognition immediate, visible and natural<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"#\" data-href=\"https:\/\/blog.springworks.in\/case-study-spotdraft-engagewith\/#Measuring_sentiment_with_minimal_effort_through_eNPS\" >Measuring sentiment with minimal effort through eNPS<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"#\" data-href=\"https:\/\/blog.springworks.in\/case-study-spotdraft-engagewith\/#Scaling_with_confidence_through_strong_support\" >Scaling with confidence through strong support<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"#\" data-href=\"https:\/\/blog.springworks.in\/case-study-spotdraft-engagewith\/#Results_Better_engagement_stronger_culture_and_high_recognition_participation\" >Results: Better engagement, stronger culture and high recognition participation<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"#\" data-href=\"https:\/\/blog.springworks.in\/case-study-spotdraft-engagewith\/#Whats_next_for_SpotDraft\" >What\u2019s next for SpotDraft<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\" id=\"h-the-challenge-building-a-culture-of-appreciation-as-the-team-scaled\" style=\"font-size:18px\"><span class=\"ez-toc-section\" id=\"The_Challenge_Building_a_culture_of_appreciation_as_the_team_scaled\"><\/span>The Challenge: Building a culture of appreciation as the team scaled<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>At SpotDraft, the People team views <a href=\"https:\/\/www.springworks.in\/engagewith\/employee-rewards-and-recognition\/\">employee recognition<\/a> as a core lever for building trust, motivation and long-term engagement, not as a nice-to-have HR initiative. As the company scaled, they noticed a growing gap between the effort employees were putting in and how often that effort was being acknowledged publicly.<\/p>\n\n\n\n<p>Day-to-day wins, <a href=\"https:\/\/www.springworks.in\/glossary\/cross-functional-team\">cross-team collaboration<\/a> and behind-the-scenes work were happening constantly, but recognition was often informal, inconsistent or limited to private conversations. Without a structured system, appreciation depended heavily on individual managers and manual follow-ups from HR.<\/p>\n\n\n\n<p>The People team wanted to change that.<\/p>\n\n\n\n<p>Their goal was to create a <a href=\"https:\/\/www.springworks.in\/blog\/employee-recognition-guide\/\">recognition culture<\/a> where:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Appreciation is visible across teams, not siloed in private messages<\/li>\n\n\n\n<li>Employees feel acknowledged for both outcomes and effort<\/li>\n\n\n\n<li>Recognition happens in real time, not just during reviews or quarterly awards<\/li>\n\n\n\n<li>Cultural moments like birthdays and anniversaries never get missed<\/li>\n<\/ul>\n\n\n\n<p>At the same time, they needed a solution that wouldn\u2019t feel heavy or disruptive. Any platform they introduced had to blend seamlessly into daily workflows and work at scale.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/blog.springworks.in\/wp-content\/uploads\/2022\/10\/Frame-1010107056-1024x576.jpg\" alt=\"bridging the gap between bussiness and people\" class=\"wp-image-519126\" srcset=\"https:\/\/blog.springworks.in\/wp-content\/uploads\/2022\/10\/Frame-1010107056-1024x576.jpg 1024w, https:\/\/blog.springworks.in\/wp-content\/uploads\/2022\/10\/Frame-1010107056-300x169.jpg 300w, https:\/\/blog.springworks.in\/wp-content\/uploads\/2022\/10\/Frame-1010107056-768x432.jpg 768w, https:\/\/blog.springworks.in\/wp-content\/uploads\/2022\/10\/Frame-1010107056-60x34.jpg 60w, https:\/\/blog.springworks.in\/wp-content\/uploads\/2022\/10\/Frame-1010107056-480x270.jpg 480w, https:\/\/blog.springworks.in\/wp-content\/uploads\/2022\/10\/Frame-1010107056.jpg 1080w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Why_SpotDraft_Chose_EngageWith\"><\/span>Why SpotDraft Chose EngageWith<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Since SpotDraft already used <a href=\"https:\/\/in.springverify.com\/\">SpringVerify<\/a>, exploring EngageWith felt natural. The platform\u2019s tight integration with Slack immediately stood out. The People team knew that engagement programs must appear where employees already spend most of their collaborative time and not hidden in a separate portal.<\/p>\n\n\n\n<p>What made EngageWith the clear choice:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Native Slack integration for recognition, surveys and celebrations<\/li>\n\n\n\n<li>A simple and clean <a href=\"https:\/\/www.springworks.in\/blog\/enps-pulse-engagement-surveys\/\">eNPS module<\/a> that could gather sentiment without complexity<\/li>\n\n\n\n<li>Automated birthday and anniversary celebrations<\/li>\n\n\n\n<li>The ability to scale into <a href=\"https:\/\/www.springworks.in\/blog\/360-degree-review-at-the-workplace-an-overview\/\">360 degree reviews<\/a> and pulse checks<\/li>\n\n\n\n<li>A balanced platform that didn\u2019t overwhelm employees or HR<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"The_Solution_Embedding_recognition_into_daily_work_through_Slack\"><\/span>The Solution: Embedding recognition into daily work through Slack<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Making_recognition_immediate_visible_and_natural\"><\/span><strong>Making recognition immediate, visible and natural<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>With EngageWith\u2019s Slack integration, kudos and shoutouts became quick, public and contextual. Employees could recognize teammates in the moment, while the work was still fresh, and do so in a way that was visible to the entire team.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/blog.springworks.in\/wp-content\/uploads\/2022\/10\/Frame-1010107057-1024x576.jpg\" alt=\"Redeem their coupons\" class=\"wp-image-519127\" srcset=\"https:\/\/blog.springworks.in\/wp-content\/uploads\/2022\/10\/Frame-1010107057-1024x576.jpg 1024w, https:\/\/blog.springworks.in\/wp-content\/uploads\/2022\/10\/Frame-1010107057-300x169.jpg 300w, https:\/\/blog.springworks.in\/wp-content\/uploads\/2022\/10\/Frame-1010107057-768x432.jpg 768w, https:\/\/blog.springworks.in\/wp-content\/uploads\/2022\/10\/Frame-1010107057-60x34.jpg 60w, https:\/\/blog.springworks.in\/wp-content\/uploads\/2022\/10\/Frame-1010107057-480x270.jpg 480w, https:\/\/blog.springworks.in\/wp-content\/uploads\/2022\/10\/Frame-1010107057.jpg 1080w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Measuring_sentiment_with_minimal_effort_through_eNPS\"><\/span><strong>Measuring sentiment with minimal effort through eNPS<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Recognition alone wasn\u2019t enough. The People team also needed a structured way to listen.<\/p>\n\n\n\n<p>EngageWith\u2019s eNPS module allowed SpotDraft to gather employee sentiment quickly and regularly, without the operational burden that often comes with surveys.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Easy configuration<\/li>\n\n\n\n<li>Simple rollout through Slack<\/li>\n\n\n\n<li>Clear, actionable insights<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Scaling_with_confidence_through_strong_support\"><\/span><strong>Scaling with confidence through strong support<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>While the platform offered powerful capabilities, the People team never felt overwhelmed. Whenever they needed guidance, EngageWith\u2019s customer success and engineering teams stepped in quickly.<\/p>\n\n\n\n<p>This allowed SpotDraft to adopt features at their own pace and plan confidently for what was next.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/blog.springworks.in\/wp-content\/uploads\/2022\/10\/Frame-1010107058-1024x576.png\" alt=\"support made all the difference\" class=\"wp-image-519128\" srcset=\"https:\/\/blog.springworks.in\/wp-content\/uploads\/2022\/10\/Frame-1010107058-1024x576.png 1024w, https:\/\/blog.springworks.in\/wp-content\/uploads\/2022\/10\/Frame-1010107058-300x169.png 300w, https:\/\/blog.springworks.in\/wp-content\/uploads\/2022\/10\/Frame-1010107058-768x432.png 768w, https:\/\/blog.springworks.in\/wp-content\/uploads\/2022\/10\/Frame-1010107058-60x34.png 60w, https:\/\/blog.springworks.in\/wp-content\/uploads\/2022\/10\/Frame-1010107058-480x270.png 480w, https:\/\/blog.springworks.in\/wp-content\/uploads\/2022\/10\/Frame-1010107058.png 1080w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Results_Better_engagement_stronger_culture_and_high_recognition_participation\"><\/span>Results: Better engagement, stronger culture and high recognition participation<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/blog.springworks.in\/wp-content\/uploads\/2022\/10\/Frame-1010107059-1024x576.png\" alt=\"\" class=\"wp-image-519129\" srcset=\"https:\/\/blog.springworks.in\/wp-content\/uploads\/2022\/10\/Frame-1010107059-1024x576.png 1024w, https:\/\/blog.springworks.in\/wp-content\/uploads\/2022\/10\/Frame-1010107059-300x169.png 300w, https:\/\/blog.springworks.in\/wp-content\/uploads\/2022\/10\/Frame-1010107059-768x432.png 768w, https:\/\/blog.springworks.in\/wp-content\/uploads\/2022\/10\/Frame-1010107059-1536x864.png 1536w, https:\/\/blog.springworks.in\/wp-content\/uploads\/2022\/10\/Frame-1010107059-60x34.png 60w, https:\/\/blog.springworks.in\/wp-content\/uploads\/2022\/10\/Frame-1010107059-480x270.png 480w, https:\/\/blog.springworks.in\/wp-content\/uploads\/2022\/10\/Frame-1010107059.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Whats_next_for_SpotDraft\"><\/span>What\u2019s next for SpotDraft<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>SpotDraft is excited to deepen its EngageWith usage. The People team plans to roll out:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>360 degree feedback<\/li>\n\n\n\n<li><a href=\"https:\/\/www.springworks.in\/engagewith\/pulse-survey\/\">Pulse surveys<\/a><\/li>\n\n\n\n<li>More culture and engagement workflows inside Slack<\/li>\n\n\n\n<li>Exploring the Onboarding feature<br><br><a href=\"https:\/\/calendly.com\/engagewith-demo\/demo?utm_source=web&amp;utm_medium=cs&amp;utm_campaign=spotdraft\">Schedule a Demo<\/a><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company Size Industry Challenges 200+ B2B SaaS Team bonding in a hybrid set-up Building a culture of instant recognition Employee performance does not come to the fore as often in a virtual setting SpotDraft is a leading Contract Lifecycle Management platform helping legal teams automate paperwork, close deals faster and collaborate without friction. With a<\/p>\n","protected":false},"author":1022,"featured_media":510472,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[102656,102668],"tags":[],"class_list":["post-511530","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-study","category-ew-customers","disable-dropcap","disable-2-columns"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.3 (Yoast SEO v26.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How SpotDraft Strengthened Employee Engagement With eNPS and RnR Using EngageWith<\/title>\n<meta name=\"description\" content=\"See how SpotDraft strengthened employee engagement with eNPS and rewards and recognition using EngageWith to boost morale, feedback, and performance.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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