{"id":508016,"date":"2021-12-21T15:24:00","date_gmt":"2021-12-21T09:54:00","guid":{"rendered":"https:\/\/www.springworks.in\/blog\/?p=508016"},"modified":"2023-04-11T13:51:45","modified_gmt":"2023-04-11T08:21:45","slug":"case-study-sks","status":"publish","type":"post","link":"https:\/\/blog.springworks.in\/case-study-sks\/","title":{"rendered":"Measuring Employee Satisfaction and Loyalty at SKS"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"508016\" class=\"elementor elementor-508016\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b36e1fa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b36e1fa\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-90ef676\" data-id=\"90ef676\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f794c7a elementor-widget elementor-widget-text-editor\" data-id=\"f794c7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">About:<\/span><span style=\"font-size: 11pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"><br \/><\/span><span style=\"font-size: 11pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">SKS offers everything a modern HR needs to succeed. From onboarding the right talent to outsourcing staffing functions, administrative challenges, legal issues, and HR functions &#8211; they offer end-to-end solutions to every HR need.\u00a0<\/span><\/p><p><span style=\"color: #000000; font-family: Arial; font-size: 11pt; white-space: pre-wrap;\">This way, they create a fantastic infrastructure in HR technology and operations.<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">\u00a0<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Industry:<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Human Resource and Technology<\/span><span style=\"font-size: 11pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"><br \/><\/span><span style=\"font-size: 11pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"><br \/><\/span><span style=\"font-size: 11pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Employee count:<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">50+\u00a0<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial; color: #000000; background-color: transparent; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">\u00a0<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial; color: #000000; background-color: transparent; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"><b>HQ:<\/b><\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial; color: #000000; background-color: transparent; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Mumbai, India<\/span><\/p><p>\u00a0<\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Challenges:\u00a0<\/span><\/p><ul style=\"margin-top: 0; margin-bottom: 0; padding-inline-start: 48px;\"><li dir=\"ltr\" style=\"list-style-type: disc; font-size: 11pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;\" aria-level=\"1\"><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\" role=\"presentation\"><span style=\"font-size: 11pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Measure how well employees rate their experience working at SKS<\/span><\/p><\/li><li dir=\"ltr\" style=\"list-style-type: disc; font-size: 11pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;\" aria-level=\"1\"><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\" role=\"presentation\"><span style=\"font-size: 11pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Get open feedback from people without any inclination<\/span><\/p><\/li><li dir=\"ltr\" style=\"list-style-type: disc; font-size: 11pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;\" aria-level=\"1\"><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\" role=\"presentation\"><span style=\"font-size: 11pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Comprehend where they stand against the industry benchmark when it comes to happy employees\u00a0<\/span><\/p><\/li><\/ul><div><span style=\"color: #000000; font-family: Arial;\"><span style=\"font-size: 14.6667px; white-space: pre-wrap;\">\u00a0<\/span><\/span><\/div><div><span style=\"color: #000000; font-family: Arial;\"><span style=\"font-size: 14.6667px; white-space: pre-wrap;\"><b>Solution:<\/b><\/span><\/span><\/div><div><span style=\"color: #000000; font-family: Arial;\"><span style=\"font-size: 14.6667px; white-space: pre-wrap;\"><b>\u00a0<\/b><\/span><\/span><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-109280e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"109280e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-035029c\" data-id=\"035029c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6403dae elementor-widget elementor-widget-image\" data-id=\"6403dae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"754\" src=\"https:\/\/blog.springworks.in\/wp-content\/uploads\/2021\/12\/Screenshot-2021-12-21-at-3.15.51-PM-1024x754.png\" class=\"attachment-large size-large wp-image-508019\" alt=\"\" srcset=\"https:\/\/blog.springworks.in\/wp-content\/uploads\/2021\/12\/Screenshot-2021-12-21-at-3.15.51-PM-1024x754.png 1024w, https:\/\/blog.springworks.in\/wp-content\/uploads\/2021\/12\/Screenshot-2021-12-21-at-3.15.51-PM-300x221.png 300w, https:\/\/blog.springworks.in\/wp-content\/uploads\/2021\/12\/Screenshot-2021-12-21-at-3.15.51-PM-768x566.png 768w, https:\/\/blog.springworks.in\/wp-content\/uploads\/2021\/12\/Screenshot-2021-12-21-at-3.15.51-PM-60x44.png 60w, https:\/\/blog.springworks.in\/wp-content\/uploads\/2021\/12\/Screenshot-2021-12-21-at-3.15.51-PM-480x354.png 480w, https:\/\/blog.springworks.in\/wp-content\/uploads\/2021\/12\/Screenshot-2021-12-21-at-3.15.51-PM.png 1298w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-23f599d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"23f599d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e39ad1c\" data-id=\"e39ad1c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e889db elementor-widget elementor-widget-image\" data-id=\"1e889db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/blog.springworks.in\/wp-content\/uploads\/2021\/12\/Beige-Minimalist-Testimonial-Instagram-Post-2-1024x1024.png\" class=\"attachment-large size-large wp-image-508022\" alt=\"\" srcset=\"https:\/\/blog.springworks.in\/wp-content\/uploads\/2021\/12\/Beige-Minimalist-Testimonial-Instagram-Post-2-1024x1024.png 1024w, https:\/\/blog.springworks.in\/wp-content\/uploads\/2021\/12\/Beige-Minimalist-Testimonial-Instagram-Post-2-300x300.png 300w, https:\/\/blog.springworks.in\/wp-content\/uploads\/2021\/12\/Beige-Minimalist-Testimonial-Instagram-Post-2-150x150.png 150w, https:\/\/blog.springworks.in\/wp-content\/uploads\/2021\/12\/Beige-Minimalist-Testimonial-Instagram-Post-2-768x768.png 768w, https:\/\/blog.springworks.in\/wp-content\/uploads\/2021\/12\/Beige-Minimalist-Testimonial-Instagram-Post-2-60x60.png 60w, https:\/\/blog.springworks.in\/wp-content\/uploads\/2021\/12\/Beige-Minimalist-Testimonial-Instagram-Post-2-480x480.png 480w, https:\/\/blog.springworks.in\/wp-content\/uploads\/2021\/12\/Beige-Minimalist-Testimonial-Instagram-Post-2-50x50.png 50w, https:\/\/blog.springworks.in\/wp-content\/uploads\/2021\/12\/Beige-Minimalist-Testimonial-Instagram-Post-2.png 1080w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fbff15e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fbff15e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d8062ed\" data-id=\"d8062ed\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5a2a1af elementor-widget elementor-widget-text-editor\" data-id=\"5a2a1af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Detailed study:\u00a0<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"color: #000000; font-family: Arial; font-size: 11pt; white-space: pre-wrap; font-weight: var( --e-global-typography-text-font-weight );\">\u00a0<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"color: #000000; font-family: Arial; font-size: 11pt; white-space: pre-wrap; font-weight: var( --e-global-typography-text-font-weight );\">We got on a call with Shreyansh Sanghani &#8211; Founder &amp; Partner at SKS. Here\u2019s the detailed transcript of our conversation:\u00a0<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"color: #000000; font-family: Arial; font-size: 11pt; font-weight: bold; white-space: pre-wrap;\">\u00a0<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"color: #000000; font-family: Arial; font-size: 11pt; font-weight: bold; white-space: pre-wrap;\">Q: Can you detail the benefits of using eNPS surveys?\u00a0<\/span><\/p><p><span style=\"color: #000000; font-family: Arial; font-size: 11pt; font-weight: var( --e-global-typography-text-font-weight ); white-space: pre-wrap;\">It all started with our need to understand employee satisfaction: the prime motivator to help them stick with us longer.\u00a0<\/span><\/p><p><span style=\"font-weight: var( --e-global-typography-text-font-weight ); font-size: 11pt; font-family: Arial; color: #000000; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; white-space: pre-wrap;\">So we sent an eNPS survey with the question &#8211; <\/span><span style=\"font-weight: var( --e-global-typography-text-font-weight ); font-size: 11pt; font-family: Arial; color: #000000; font-style: italic; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; white-space: pre-wrap;\">\u2018How happy are you working at SKS? How likely will you recommend us to your friend?\u2019\u00a0<\/span><\/p><p><span style=\"color: #000000; font-family: Arial; font-size: 11pt; font-weight: var( --e-global-typography-text-font-weight ); white-space: pre-wrap;\">As everything happens inside Slack, the survey took less than 20 seconds to set up and send to my people.\u00a0<\/span><\/p><p><span style=\"color: #000000; font-family: Arial; font-size: 11pt; font-weight: var( --e-global-typography-text-font-weight ); white-space: pre-wrap;\">Nor did it need any extra push or follow-ups to answer the survey.\u00a0<\/span><\/p><p><span style=\"color: #000000; font-family: Arial; font-size: 11pt; font-weight: var( --e-global-typography-text-font-weight ); white-space: pre-wrap;\">Unlike responding to Google Forms\/Surveys, this barely takes time to answer, naturally leading to very high response rates.\u00a0<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0353fe6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0353fe6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3dfccbc\" data-id=\"3dfccbc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3c83800 elementor-widget elementor-widget-image\" data-id=\"3c83800\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"999\" src=\"https:\/\/blog.springworks.in\/wp-content\/uploads\/2021\/12\/Screenshot-2021-12-21-at-3.17.28-PM-1024x999.png\" class=\"attachment-large size-large wp-image-508020\" alt=\"\" srcset=\"https:\/\/blog.springworks.in\/wp-content\/uploads\/2021\/12\/Screenshot-2021-12-21-at-3.17.28-PM-1024x999.png 1024w, https:\/\/blog.springworks.in\/wp-content\/uploads\/2021\/12\/Screenshot-2021-12-21-at-3.17.28-PM-300x293.png 300w, https:\/\/blog.springworks.in\/wp-content\/uploads\/2021\/12\/Screenshot-2021-12-21-at-3.17.28-PM-768x750.png 768w, https:\/\/blog.springworks.in\/wp-content\/uploads\/2021\/12\/Screenshot-2021-12-21-at-3.17.28-PM-1536x1499.png 1536w, https:\/\/blog.springworks.in\/wp-content\/uploads\/2021\/12\/Screenshot-2021-12-21-at-3.17.28-PM-60x59.png 60w, https:\/\/blog.springworks.in\/wp-content\/uploads\/2021\/12\/Screenshot-2021-12-21-at-3.17.28-PM-480x468.png 480w, https:\/\/blog.springworks.in\/wp-content\/uploads\/2021\/12\/Screenshot-2021-12-21-at-3.17.28-PM-50x50.png 50w, https:\/\/blog.springworks.in\/wp-content\/uploads\/2021\/12\/Screenshot-2021-12-21-at-3.17.28-PM.png 1080w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d74cd52 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d74cd52\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ba4342f\" data-id=\"ba4342f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-591b206 elementor-widget elementor-widget-text-editor\" data-id=\"591b206\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial; color: #000000; font-weight: bold; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; white-space: pre-wrap;\">Q: What did you learn from the scores? How do you think it\u2019ll help you?<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"color: #000000; font-family: Arial; font-size: 11pt; white-space: pre-wrap; font-weight: var( --e-global-typography-text-font-weight );\">\u00a0<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"color: #000000; font-family: Arial; font-size: 11pt; white-space: pre-wrap; font-weight: var( --e-global-typography-text-font-weight );\">As the eNPS score leaves you with a single number. <\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"color: #000000; font-family: Arial; font-size: 11pt; white-space: pre-wrap; font-weight: var( --e-global-typography-text-font-weight );\">\u00a0<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"color: #000000; font-family: Arial; font-size: 11pt; white-space: pre-wrap; font-weight: var( --e-global-typography-text-font-weight );\">Honestly, it\u2019s a super-comfortable metric to analyze and operate on.\u00a0<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"color: #000000; font-family: Arial; font-size: 11pt; white-space: pre-wrap; font-weight: var( --e-global-typography-text-font-weight );\">\u00a0<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"color: #000000; font-family: Arial; font-size: 11pt; white-space: pre-wrap; font-weight: var( --e-global-typography-text-font-weight );\">And, whatever the score is, it sheds more light on where and what we can do next.\u00a0<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"color: #000000; font-family: Arial; font-size: 11pt; white-space: pre-wrap; font-weight: var( --e-global-typography-text-font-weight );\">\u00a0<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"color: #000000; font-family: Arial; font-size: 11pt; white-space: pre-wrap; font-weight: var( --e-global-typography-text-font-weight );\">We were pleasantly surprised at the results. 60%+ were Promoters, and the rest were Passives.\u00a0<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"color: #000000; font-family: Arial; font-size: 11pt; white-space: pre-wrap; font-weight: var( --e-global-typography-text-font-weight );\">\u00a0<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"color: #000000; font-family: Arial; font-size: 11pt; white-space: pre-wrap; font-weight: var( --e-global-typography-text-font-weight );\">Meaning, close to 2\/3rd\u2019s were happy to refer us to friends and family as a great place to work and are highly engaged.\u00a0<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"color: #000000; font-family: Arial; font-size: 11pt; white-space: pre-wrap; font-weight: var( --e-global-typography-text-font-weight );\">\u00a0<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"color: #000000; font-family: Arial; font-size: 11pt; white-space: pre-wrap; font-weight: var( --e-global-typography-text-font-weight );\">The passives are satisfied with their job but may have some minor issues with the company culture. <\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"color: #000000; font-family: Arial; font-size: 11pt; white-space: pre-wrap; font-weight: var( --e-global-typography-text-font-weight );\">\u00a0<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"color: #000000; font-family: Arial; font-size: 11pt; white-space: pre-wrap; font-weight: var( --e-global-typography-text-font-weight );\">This data is an important basis for systematically developing our employee experience as long as they stay with us. <\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"color: #000000; font-family: Arial; font-size: 11pt; font-weight: bold; white-space: pre-wrap;\">\u00a0<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"color: #000000; font-family: Arial; font-size: 11pt; font-weight: bold; white-space: pre-wrap;\">\u00a0<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"color: #000000; font-family: Arial; font-size: 11pt; font-weight: bold; white-space: pre-wrap;\">Q: What are the next steps and action points?\u00a0<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"color: #000000; font-family: Arial; font-size: 11pt; white-space: pre-wrap; font-weight: var( --e-global-typography-text-font-weight );\">\u00a0<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"color: #000000; font-family: Arial; font-size: 11pt; white-space: pre-wrap; font-weight: var( --e-global-typography-text-font-weight );\">The next step is to find out why Promoters are satisfied and keep it that way.\u00a0<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"color: #000000; font-family: Arial; font-size: 11pt; white-space: pre-wrap; font-weight: var( --e-global-typography-text-font-weight );\">\u00a0<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"color: #000000; font-family: Arial; font-size: 11pt; white-space: pre-wrap; font-weight: var( --e-global-typography-text-font-weight );\">And for the Passives &#8211; who have a neutral view about the company, we will have to figure out ways to convert them into Promoters. <\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"color: #000000; font-family: Arial; font-size: 11pt; white-space: pre-wrap; font-weight: var( --e-global-typography-text-font-weight );\">\u00a0<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"color: #000000; font-family: Arial; font-size: 11pt; white-space: pre-wrap; font-weight: var( --e-global-typography-text-font-weight );\">Maybe we can motivate them by giving a hike or recognizing them for their efforts often to make them happy and satisfied. <\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"color: #000000; font-family: Arial; font-size: 11pt; white-space: pre-wrap; font-weight: var( --e-global-typography-text-font-weight );\">\u00a0<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"color: #000000; font-family: Arial; font-size: 11pt; white-space: pre-wrap; font-weight: var( --e-global-typography-text-font-weight );\">Strategically, this can also help us predict attrition in advance by getting insights into how happy and engaged my people are.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e51baa0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e51baa0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9ec3ce4\" data-id=\"9ec3ce4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-955da3d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"955da3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7122a0f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7122a0f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-72a0152\" data-id=\"72a0152\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a5bddb4 elementor-widget elementor-widget-text-editor\" data-id=\"a5bddb4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<section style=\"color: #000000; font-family: 'Helvetica Neue', sans-serif; font-size: 16px; background-color: #ffffff;\" data-id=\"0b97c36\" data-element_type=\"section\">\n<div style=\"margin: -10px !important;\">\n<div style=\"width: 680px;\">\n<div style=\"width: 680px;\" data-id=\"a60c9f4\" data-element_type=\"column\">\n<div style=\"width: 680px;\">\n<div style=\"width: 660px;\">\n<div style=\"width: 660px;\" data-id=\"a602201\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n<div>\n<h2 style=\"font-family: var(--e-global-typography-primary-font-family),Sans-serif; font-weight: var(--e-global-typography-primary-font-weight); clear: both; font-size: 2.0625em;\">Our take<\/h2>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section style=\"color: #000000; font-family: 'Helvetica Neue', sans-serif; font-size: 16px; background-color: #ffffff;\" data-id=\"704910e\" data-element_type=\"section\">\n<div style=\"margin: -10px !important;\">\n<div style=\"width: 680px;\">\n<div style=\"width: 680px;\" data-id=\"8aa9414\" data-element_type=\"column\">\n<div style=\"width: 680px;\">\n<div style=\"width: 660px;\">\n<div style=\"font-family: var(--e-global-typography-text-font-family),Sans-serif; font-weight: var(--e-global-typography-text-font-weight); width: 660px;\" data-id=\"e8c0f82\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-weight: var(--e-global-typography-text-font-weight); background-color: transparent; font-size: 11pt; font-family: Arial; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; white-space: pre-wrap;\">EngageWith\u2019s eNP<\/span><span style=\"font-weight: var(--e-global-typography-text-font-weight); background-color: transparent; font-family: Arial; font-size: 11pt; white-space: pre-wrap;\">S is an extremely powerful tool at SKS Enterpprises by empowering them to receive feedback on what <\/span><span style=\"background-color: transparent; font-family: Arial; font-size: 11pt; font-weight: var(--e-global-typography-text-font-weight); white-space: pre-wrap;\">employees think about the company. <\/span><\/p>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"background-color: transparent; font-family: Arial; font-size: 11pt; font-weight: var(--e-global-typography-text-font-weight); white-space: pre-wrap;\"><br><\/span><\/p>\n<p style=\"margin: 0px 0px 2em;\"><span style=\"font-family: Arial; font-size: 11pt; font-weight: var( --e-global-typography-text-font-weight ); white-space: pre-wrap;\">Most importantly, you too can find yours! <\/span><br><\/p>\n<p style=\"margin: 0px 0px 2em;\"><span style=\"font-weight: var( --e-global-typography-text-font-weight ); color: #000000; font-family: Arial;\"><span style=\"font-size: 14.6667px; white-space: pre-wrap;\">Just drop a comment below or simply schedule a demo &gt;&gt; <\/span><\/span><a style=\"background-color: transparent; text-decoration-line: underline; text-decoration-color: #cccccc; color: #db4a36; transition: all 0.15s ease 0s; text-underline-position: under; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight );\" href=\"https:\/\/calendly.com\/junius-dsilva\/engagewith\" target=\"_blank\" rel=\"noopener\">here<\/a><span style=\"font-weight: var( --e-global-typography-text-font-weight ); color: #000000; font-family: Arial;\"><span style=\"font-size: 14.6667px; white-space: pre-wrap;\"> &lt;&lt; <\/span><\/span><\/p>\n<p style=\"margin: 0px 0px 2em;\"><span style=\"color: #000000; font-family: Arial;\"><span style=\"font-size: 14.6667px; white-space: pre-wrap;\">Our team will get in touch with you soon.&nbsp;<\/span><\/span><\/p>\n<p style=\"margin: 0px 0px 2em;\"><span style=\"color: #000000; font-family: Arial;\"><span style=\"font-size: 14.6667px; white-space: pre-wrap;\">And hey, thank you for reading!<\/span><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f8ef645 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f8ef645\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2fb9f2e\" data-id=\"2fb9f2e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4221606 elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"4221606\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item \">\n\t\t\t\t\t<a class=\"elementor-cta__button elementor-button elementor-size-\" href=\"https:\/\/calendly.com\/engagewith-demo\/demo?utm_source=web&#038;utm_medium=cs&#038;utm_campaign=sks\">\n\t\t\t\t\t\tBook Demo\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5c7fa71\" data-id=\"5c7fa71\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fa48d7f elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"fa48d7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item \">\n\t\t\t\t\t<a class=\"elementor-cta__button elementor-button elementor-size-\" href=\"https:\/\/www.springworks.in\/engagewith\/\">\n\t\t\t\t\t\tExplore EngageWith\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>About:SKS offers everything a modern HR needs to succeed. From onboarding the right talent to outsourcing staffing functions, administrative challenges, legal issues, and HR functions &#8211; they offer end-to-end solutions to every HR need.\u00a0 This way, they create a fantastic infrastructure in HR technology and operations. \u00a0 Industry: Human Resource and Technology Employee count: 50+\u00a0<\/p>\n","protected":false},"author":1011,"featured_media":508031,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[102656,102668],"tags":[],"class_list":["post-508016","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-study","category-ew-customers","disable-dropcap","disable-2-columns"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.3 (Yoast SEO v26.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Measuring Employee Satisfaction and Loyalty at SKS - Springworks Blog<\/title>\n<meta name=\"description\" content=\"Know eNPS is helping SKS Enterpprises know employee loyalty and predict attrition in advance.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.blog.springworks.in\/case-study-sks\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Measuring Employee Satisfaction and Loyalty at SKS\" \/>\n<meta property=\"og:description\" content=\"About:SKS offers everything a modern HR needs to succeed. From onboarding the right talent to outsourcing staffing functions, administrative challenges,\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.blog.springworks.in\/case-study-sks\/\" \/>\n<meta property=\"og:site_name\" content=\"Springworks Blog\" \/>\n<meta property=\"article:published_time\" content=\"2021-12-21T09:54:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-04-11T08:21:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.blog.springworks.in\/wp-content\/uploads\/2021\/12\/How-SKS-uses-eNPS-to-measure-and-track-employee-loyalty.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"1024\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Prasanna Venkatesh\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@springroleinc\" \/>\n<meta name=\"twitter:site\" content=\"@springroleinc\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Prasanna Venkatesh\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.blog.springworks.in\/case-study-sks\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.blog.springworks.in\/case-study-sks\/\"},\"author\":{\"name\":\"Prasanna Venkatesh\",\"@id\":\"https:\/\/blog.springworks.in\/#\/schema\/person\/b08c2e6c568b9fea23142c7ed7589719\"},\"headline\":\"Measuring Employee Satisfaction and Loyalty at SKS\",\"datePublished\":\"2021-12-21T09:54:00+00:00\",\"dateModified\":\"2023-04-11T08:21:45+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.blog.springworks.in\/case-study-sks\/\"},\"wordCount\":518,\"publisher\":{\"@id\":\"https:\/\/blog.springworks.in\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.blog.springworks.in\/case-study-sks\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.springworks.in\/wp-content\/uploads\/2021\/12\/How-SKS-uses-eNPS-to-measure-and-track-employee-loyalty.png\",\"articleSection\":[\"Case Study\",\"EngageWith\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.blog.springworks.in\/case-study-sks\/\",\"url\":\"https:\/\/www.blog.springworks.in\/case-study-sks\/\",\"name\":\"Measuring Employee Satisfaction and Loyalty at SKS - 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