{"id":1493,"date":"2020-08-11T12:32:16","date_gmt":"2020-08-11T07:02:16","guid":{"rendered":"https:\/\/blog.springworks.in\/?p=1493"},"modified":"2024-08-16T21:05:02","modified_gmt":"2024-08-16T15:35:02","slug":"slack-writing-etiquette-guide","status":"publish","type":"post","link":"https:\/\/blog.springworks.in\/slack-writing-etiquette-guide\/","title":{"rendered":"Creating a Slack Writing Etiquette Guide for Your Workplace"},"content":{"rendered":"\n<p>Slack is an outstanding messaging platform. If used right, it works perfectly for remote teams distributed across time zones.<\/p>\n\n\n\n<p>The sad truth is that most teams misuse Slack messaging and, as a consequence, face distractions, work anxiety, and productivity loss.<\/p>\n\n\n\n<p>Do you want your team to benefit from Slack? Create a <a href=\"https:\/\/blog.springworks.in\/slack-tips-and-tricks-ebook\/\">Slack writing etiquette guide<\/a>. Here are a few tips on how to do it right.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_77 counter-hierarchy ez-toc-counter ez-toc-light-blue ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"#\" data-href=\"https:\/\/blog.springworks.in\/slack-writing-etiquette-guide\/#What_are_the_key_issues_with_using_Slack_as_a_messaging_platform\" >What are the key issues with using Slack as a messaging platform?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"#\" data-href=\"https:\/\/blog.springworks.in\/slack-writing-etiquette-guide\/#Messages_lack_context\" >Messages lack context<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"#\" data-href=\"https:\/\/blog.springworks.in\/slack-writing-etiquette-guide\/#Team_members_see_Slack_as_a_synchronous_tool\" >Team members see Slack as a synchronous tool<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"#\" data-href=\"https:\/\/blog.springworks.in\/slack-writing-etiquette-guide\/#How_can_these_problems_be_solved\" >How can these problems be solved?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"#\" data-href=\"https:\/\/blog.springworks.in\/slack-writing-etiquette-guide\/#Provide_a_clear_channel_description\" >Provide a clear channel description&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"#\" data-href=\"https:\/\/blog.springworks.in\/slack-writing-etiquette-guide\/#Follow_the_golden_rule_think_before_you_write\" >Follow the golden rule: think before you write<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"#\" data-href=\"https:\/\/blog.springworks.in\/slack-writing-etiquette-guide\/#Know_the_difference_between_channel_and_here\" >Know the difference between @channel&nbsp;and @here&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"#\" data-href=\"https:\/\/blog.springworks.in\/slack-writing-etiquette-guide\/#Create_a_non-work_channel\" >Create a non-work channel<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"#\" data-href=\"https:\/\/blog.springworks.in\/slack-writing-etiquette-guide\/#Use_emojis_wisely\" >Use emojis wisely<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"#\" data-href=\"https:\/\/blog.springworks.in\/slack-writing-etiquette-guide\/#Promote_asynchronous_communication\" >Promote asynchronous communication<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"#\" data-href=\"https:\/\/blog.springworks.in\/slack-writing-etiquette-guide\/#Use_threads_to_organize_discussions\" >Use threads to organize discussions<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"#\" data-href=\"https:\/\/blog.springworks.in\/slack-writing-etiquette-guide\/#Take_advantage_of_proofreading_tools\" >Take advantage of proofreading tools<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"#\" data-href=\"https:\/\/blog.springworks.in\/slack-writing-etiquette-guide\/#Use_Slack_for_ephemeral_conversations\" >Use Slack for ephemeral conversations<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"#\" data-href=\"https:\/\/blog.springworks.in\/slack-writing-etiquette-guide\/#Wrapping_it_up\" >Wrapping it up<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\" id=\"h-what-are-the-key-issues-with-using-slack-as-a-messaging-platform\"><span class=\"ez-toc-section\" id=\"What_are_the_key_issues_with_using_Slack_as_a_messaging_platform\"><\/span><strong>What are the key issues with using Slack as a messaging platform?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>First of all, let\u2019s figure out what mistakes teams make when using Slack.<\/p>\n\n\n\n<p>Basically, there are two issues:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Messages lack context<\/li>\n\n\n\n<li>Team members see Slack as a synchronous tool<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-messages-lack-context\"><span class=\"ez-toc-section\" id=\"Messages_lack_context\"><\/span><strong>Messages lack context<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Let\u2019s face it. Electronic messaging is a vile and dangerous medium of communication.&nbsp;<\/p>\n\n\n\n<p>No context. No non-verbal signs. No emotion. The risk of misinterpretation and skewed perception in Slack is huge.<\/p>\n\n\n\n<p>If team members fail to <a href=\"https:\/\/www.qt.com.au\/news\/confusion-reigns-when-messages-lack-context\/2662785\/\" target=\"_blank\" rel=\"noopener noreferrer\">provide necessary context<\/a> in long emails, it\u2019s not a big surprise that they fail to do it in short messages.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-team-members-see-slack-as-a-synchronous-tool\"><span class=\"ez-toc-section\" id=\"Team_members_see_Slack_as_a_synchronous_tool\"><\/span><strong>Team members see Slack as a synchronous tool<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Now let\u2019s talk about why Slack shouldn\u2019t be seen as a synchronous communication tool like Facebook Messenger.&nbsp;<\/p>\n\n\n\n<p>If your team members consider Slack as a <a href=\"https:\/\/pdfs.semanticscholar.org\/93a9\/ddce1e6d24e6c6fd173e4537853e104e3e7e.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">synchronous communication tool<\/a>, the chances are they suffer from constant interruption and distraction. For them, the use of Slack is associated with high stress levels, a sense of implied urgency, and an implied 24\/7 availability.&nbsp;<\/p>\n\n\n\n<p>On top of that, the ineffective use of Slack promotes shallow work. Paying too much attention to messages, team members complete tasks half-distractedly. As a result, the work quality decreases drastically.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-can-these-problems-be-solved\"><span class=\"ez-toc-section\" id=\"How_can_these_problems_be_solved\"><\/span><strong>How can these problems be solved?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>To solve this problem, you should design a Slack Writing Etiquette Guide and encourage team members to read it and to use it.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-provide-a-clear-channel-description-nbsp\"><span class=\"ez-toc-section\" id=\"Provide_a_clear_channel_description\"><\/span><strong>Provide a clear channel description&nbsp;<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Each channel must be used for discussion of one specific topic and must serve a definite purpose.&nbsp;<\/p>\n\n\n\n<p>Once you create a new channel, you should write a short, yet detailed description. You should make it clear for team members what subjects they can and can\u2019t discuss in each channel.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-follow-the-golden-rule-think-before-you-write\"><span class=\"ez-toc-section\" id=\"Follow_the_golden_rule_think_before_you_write\"><\/span><strong>Follow the golden rule: think before you write<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>How to make Slack messaging more effective? Try to articulate your thoughts before putting them down.<\/p>\n\n\n\n<p>Pretty often, Slack conversations look like this:<\/p>\n\n\n\n<p><em>10:40 AM Hi Alex!<\/em><\/p>\n\n\n\n<p><em>10:40 AM I want to ask you a question.<\/em><\/p>\n\n\n\n<p><em>10:41 AM Can you send me the pie charts you used in your presentation this Monday?<\/em><\/p>\n\n\n\n<p><em>10:42 AM I mean&#8230; I\u2019m looking for the target market template with a pie chart. Can you share it with me?<\/em><\/p>\n\n\n\n<p>Have you ever received such kind of messages? They are annoying, aren\u2019t they?&nbsp;<\/p>\n\n\n\n<p>Ask team members to formulate their ideas more clearly and craft \u201cproper\u201d messages similar to this one:<\/p>\n\n\n\n<p><em>10:40 AM Hi Alex! I\u2019m designing a new presentation and looking for the target market template with the pie chart (that template that you have shown us on Monday). Could you please send it to me before 4 PM?<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-know-the-difference-between-channel-nbsp-and-here-nbsp\"><span class=\"ez-toc-section\" id=\"Know_the_difference_between_channel_and_here\"><\/span><strong>Know the difference between @channel&nbsp;and @here<\/strong>&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Does your team know in which cases to use @channel and @here?<\/p>\n\n\n\n<p>There is one big difference between these two things. When you are using @channel, the system sends notifications to everyone who isn\u2019t active at the moment. When you are using @here, the system works differently \u2013 it notifies only those team members who are active at the moment.<\/p>\n\n\n\n<p>Basically, you should use @channel for emergencies and important channel-wide announcements and @here for reporting non-urgent updates. That will allow you to <a href=\"https:\/\/blog.springworks.in\/slack-notifications\/\">minimize the number of distracting notifications<\/a> and avoid interruptions.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-create-a-non-work-channel\"><span class=\"ez-toc-section\" id=\"Create_a_non-work_channel\"><\/span><strong>Create a non-work channel<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Naturally, your team members want to discuss topics that do not relate to work. So why don\u2019t you provide them with such an opportunity?<\/p>\n\n\n\n<p>Create one or a few just-for-fun channels and let your team enjoy pleasant conversations. Do it to create a friendly work environment and improve employee satisfaction.&nbsp;&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-use-emojis-wisely\"><span class=\"ez-toc-section\" id=\"Use_emojis_wisely\"><\/span><strong>Use emojis wisely<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>When it comes to electronic messaging, emojis come in handy. They help to enhance the message formatting and add context to conversations.<\/p>\n\n\n\n<p><strong>Arizona Wilson, an editor from BestEssaysEducation and SupremeDissertations, the writing websites, says<em>:&nbsp;<\/em><\/strong><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cEncourage your team members to use positive emojis like thumbs up, smiley face, OK hands sign, party popper to cheer each other up. For instance, if one team member has completed a big challenging task, send him a \u201cgood job\u201d emoji. That\u2019s a simple way to make teammates feel valued.\u201d<\/em><\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-promote-asynchronous-communication\"><span class=\"ez-toc-section\" id=\"Promote_asynchronous_communication\"><\/span><strong>Promote asynchronous communication<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>As we have already mentioned, when Slack is used as a synchronous communication tool, it brings more harm than good.&nbsp;<\/p>\n\n\n\n<p>For this reason, it will be a wise idea to set expectations with your teammates and explain that it is OK not to be available 24\/7. If you establish long uninterrupted stretches of time to <a href=\"https:\/\/3to5marketing.com\/health-tips-for-content-writers-to-stay-focused\/\" target=\"_blank\" rel=\"noopener noreferrer\">focus on work<\/a>, you will boost your team\u2019s productivity and achieve outstanding results.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-use-threads-to-organize-discussions\"><span class=\"ez-toc-section\" id=\"Use_threads_to_organize_discussions\"><\/span><strong>Use threads to organize discussions<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Threads are designed to discuss topics in detail without adding clutter to a conversation\u2019s main view. Threads help to make discussions easier to navigate and simplify the communication process.<\/p>\n\n\n\n<p>The main benefit of threads is that they allow users to minimize unwanted notifications. Only those team members who have contributed or who have followed the thread will get notifications regarding replies.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-take-advantage-of-proofreading-tools\"><span class=\"ez-toc-section\" id=\"Take_advantage_of_proofreading_tools\"><\/span><strong>Take advantage of proofreading tools<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Typing messages fast, some employees make a bunch of spelling mistakes and typos in writing. And that has a negative impact on online communication.<\/p>\n\n\n\n<p><strong>Melanie Thomas, an editor, and writer from GrabMyEssay and TopEssayWriting has this to say about the importance of proofreading:&nbsp;<\/strong><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cWhen risks of message misinterpretation are too high, bad grammar is not allowed. You should encourage your teammates to use proofreading tools like <a href=\"https:\/\/www.grammarcheck.ai\/\">Grammarcheck<\/a> to improve the quality of their writing. The fewer grammar mistakes team members will make, the better they will understand each other.\u201d<\/em><\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-use-slack-for-ephemeral-conversations\"><span class=\"ez-toc-section\" id=\"Use_Slack_for_ephemeral_conversations\"><\/span><strong>Use Slack for ephemeral conversations<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Slack is a perfect platform for ephemeral conversations \u2013 conversations that don\u2019t have to be preserved for future reflection or action. So if your teammates want to discuss quick website tweaks or similar questions \u2013 encourage them to use Slack.<\/p>\n\n\n\n<p>However, when it comes to non-ephemeral conversations, for instance, discussion of strategic decisions, Slack is not a suitable platform.&nbsp;<\/p>\n\n\n\n<p>Since Slack is used on a daily basis, important information can \u201cget lost in the crowd.\u201d You should explain to your team that they should discuss critical issues and share big and important files via emails or other platforms rather than Slack.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-wrapping-it-up\"><span class=\"ez-toc-section\" id=\"Wrapping_it_up\"><\/span><strong>Wrapping it up<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Using Slack, your team can get your company to the next level.<\/p>\n\n\n\n<p>Misusing Slack, your team can lead your company to failure.<\/p>\n\n\n\n<p>The results will depend on whether you create a Slack Writing Etiquette for the workplace and encourage employees to use it.<\/p>\n\n\n\n<p>We highly suggest you follow the <a href=\"https:\/\/blog.springworks.in\/slack-tips-and-tricks\/\">Slack tips<\/a> given and craft a comprehensive guide.&nbsp;<\/p>\n\n\n\n<p>Effective communication in the workplace is the key to success so that you can expect that this guide will become a game-changer for your business.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Slack is an outstanding messaging platform. If used right, it works perfectly for remote teams distributed across time zones. The sad truth is that most teams misuse Slack messaging and, as a consequence, face distractions, work anxiety, and productivity loss. Do you want your team to benefit from Slack? Create a Slack writing etiquette guide.<\/p>\n","protected":false},"author":9,"featured_media":1495,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[102643],"tags":[],"class_list":["post-1493","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-slack","disable-dropcap","disable-2-columns"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.3 (Yoast SEO v26.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Slack Writing Etiquette Guide for Your Workplace - Springworks Blog<\/title>\n<meta name=\"description\" content=\"Do you want your team to benefit from Slack? Create a Slack writing etiquette guide. Here are a few tips on how to do it right.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.springworks.in\/blog\/slack-writing-etiquette-guide\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Creating a Slack Writing Etiquette Guide for Your Workplace\" \/>\n<meta property=\"og:description\" content=\"Slack is an outstanding messaging platform. If used right, it works perfectly for remote teams distributed across time zones. 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