In a recent survey, we found that 65% of people thought helpdesks reduced workplace productivity, consequently threatening company revenue. The survey results (conducted over a large pool of HR and non-HR professionals) have now been consolidated into our report on the State of the HR/IT & Employee Helpdesk Experience in 2023.
What Springworks’ Research Report Reveals:
- How your HR & non-HR colleagues feel about their employee helpdesk
- The impact of traditional helpdesks on productivity
- What people actually want in their helpdesk
- The solution – how productivity can be improved using AI
- AI readiness, & much more
To learn more, we invite you to download and read Springworks’ research report today:
HIGHLIGHTS FROM THIS RESEARCH:
The biggest issue with their current helpdesk was repetitive tasks that lowered employee productivity & caused a decline in revenue.
60.5% of respondents considered using AI for employee experience because the current helpdesk setup is time-consuming, lowers productivity, and leads to a decline in revenue.
Want to save time and boost productivity at your company? Albus, your AI-powered workplace assistant, can get you there!
Albus is your team’s intelligent universal search tool that functions on Slack/web & integrates with the knowledge portals of your choice (Notion, Slack, Jira, Google Drive, etc.).
Just prompt Albus – it can give you any information you need, essentially replacing repetitive and time-consuming employee-HR interactions.
Think of Albus as a central source of truth for you, providing instant and accurate information in ChatGPT style without waiting on anyone.
- Is ChatGPT-like, resolves issues within seconds
- Has one-click integration with 50+ knowledge hubs (Jira, Slack, Google Drive, Notion etc.)
- Is available on Slack and the web
- Is being used by 300+ teams already
What Albus can do for you:
- Give you a 360∘ view of all your operations
- Multiple use cases, from employee helpdesk to customer success to project management
- Instant and accurate resolution of queries