Influitive, a SaaS platform with over 100 employees, operates in the customer advocacy space, catering to renowned names such as Cisco, Mountain Dew, and Autodesk.
The Influitive platform offers comprehensive solutions by integrating industry-leading tools, gamified approaches, and enticing rewards. This simplifies the process of connecting with customers, transforming customer engagement into a delightful and rewarding experience for everyone.
As Influitive entered the growth stage and expanded its team, the company started facing a significant challenge of accessing relevant information across the teams.
“We found ourselves in a situation where we were overcommunicating, churning out a lot of content and information, yet it was becoming siloed,” explained Alex, a Product Manager at Influitive. “Even though the knowledge existed somewhere, employees couldn’t easily find or leverage it.“
“Teammates, including myself, were repeatedly asked the same set of questions over and over again by individuals across the organization,” Alex recalled. “It was extremely inefficient.”
The team was not able to put information to work. The employees were struggling to get answers themselves to questions where information already existed. The interruptive taps on co-workers’ shoulders increased, resulting in duplicated work, decreased productivity, and everyone was always in a reactive mode.
To address the above-mentioned challenges, Influitive began searching for a solution that could serve as a central knowledge base.”We were mainly looking for a tool that could provide our team with quick access to information right within Slack – because that is the place they go to most often for work,” said Alex.
This led them to zero in on Albus, primarily for two reasons – a) The number of connectors and seamless integration with workplace apps and b) The functionality to find any information right within Slack.
How Albus Helps:
“The team was impressed when we first introduced Albus,” said Alex, “and we’re seeing steady adoption of the tool.”
Employees now have an easy way to access cross-team information right within Slack. Instead of relying on a single person for a specific answer, the team asks Albus. This eliminates duplication of work and saves time. The ease with which information became accessible completely removed the worry of where the information was stored or how to find it.
What stood out even more was that Albus not only answered the questions but also cited the source along with it. In the early days, this feature played a crucial role in boosting trust and confidence within the team. Now, as each answer comes with a source, we can dive deeper into the information if needed.
“Duplication of work is expensive,” emphasizes Alex. Albus played a key role in automating repetitive questions and removing blockers that hindered progress. Presently, any team member with a question simply turns to Albus, receiving answers within seconds. This not only saves valuable time but significantly enhances the overall efficiency of the team.
In closing, for folks at Influitive, Albus has now turned into more than just a tool. It has become a trusted companion in their daily operations and a go-to source to find any information across workplace apps.