This story involves an employee who furnished a fake work experience letter, a lot of calls from SpringVerify to the candidate and the employer, and a surprising email from the candidate demanding we get a search warrant.
[Note: We are not naming names here, for obvious reasons. And, we want to portray the story as it occurred to let organizations know that no one is immune to such a scenario, no matter how big or small you are.]
One of our partner companies, who has been using our background verification (BGV) services — SpringVerify, to verify their employees, came across a case of one of their recent hires with a fake Work Experience (WorkEx). The previous WorkEx shared by this employee didn’t even last a month while what he had claimed a WorkEx of over 18 months. This was unearthed during the BGV process by the SpringVerify team.
To make matters worse, the candidate, even after providing consent for a background verification to SpringVerify on behalf of the company, was adamant about not allowing an address check to happen.
This is what the candidate had to say when we reached out multiple times over phone and email for assistance to do address check.
The candidate wanted us to get a search warrant for what is a routine industry-wide process of address verification.
Note that confirming an address doesn’t require entering the property/premises. Also, as a private firm we don’t have the authority to get search warrants. We reached out to communicate this to the HR team and shared our findings, including the email.
At this point, because of the nature of the reply that we got from the candidate, we knew that something was amiss!
Post this, the HR team communicated to the candidate about the experience mismatch and enquired why the candidate wouldn’t allow the address check.
The conversation never happened as the candidate absconded on realizing that there is a background check initiated and knew what the outcome could look like.
Unfortunately, we couldn’t initiate a dialogue between the recruiter and the candidate. We will never know how severe the case was.
We can’t say if it was a case of espionage or just an example of a desperate candidate manipulating the experience to get a job.
The result of all of this?
Every implication and judgment apart, the candidate will now have to look for another job. The employer would have to search for another candidate to fill in the position.
On the employer’s part though, there is a huge sigh of relief for having found this discrepancy earlier rather than later.
The employer now knows that there could be such cases and would be cautious going forward. They’ve reached out to us saying they’d now like to have background checks done even before a candidate joins their team. It is a significant step forward for them towards building a great team.
But, that is not the only thing we want to talk about here!
We want to understand why this happened and would like to help the employment community as a whole. We want to showcase how this could be avoided.
For the candidates
State your true experience and past. More than half of the employers would understand any scenario you might have faced in your previous employment. They would look at it with empathy and would make substantial efforts to see if you could fit in. The hiring team of any company puts in great effort to find candidates, and it is in their best interest to fill in any position, fast! And, more often than not, the employer will take your showcasing of truth as the first step towards trust.
For the employer
It is always good to conduct a background check for everyone in your organization. Once you have and find that there is a discrepancy with any of the information provided by a candidate, there should be a conversation about it. The discussion should entail efforts to understand the situation from an empathetic and economic standpoint.
More often than not, the discrepancy is not so severe as to attract termination of employment. Understanding the circumstance of the candidate could be the start of a great relationship between the organization and the same candidate.
We believe that except for a very handful of cases like espionage, false degree, etc., most other examples could be overlooked and discussed over a table for a candidate who wants to be in a position.
For us at SpringVerify
We would like to talk to the candidate and the employer and moderate a dialogue between the two. We ideally want a single verification process for a working individual. And we want to reduce the effort for the recruiting community.
In the future, we’d ideally help the candidate and the employer understand the severity of any discrepancy and would encourage a healthy dialogue before any decisions are made.
SpringVerify is the modern take on the age-old problem of employee verification being costly, tedious, and out of reach of small businesses. We are trying to build a platform where the employee verification process happens seamlessly and with minimal effort required from both the company and the employee.
We believe that employee verification is a must for any business. It is a critical process in ensuring that every employee working with you is faithful and could be trusted. CareerBuilder survey shows that a company stands to lose on average $17000 on a wrong hire. Read more here.
We have built the platform with blockchain and believe that it will change virtually everything it comes in contact with. Blockchain helps us in building a decentralized system which keeps all our data secure and immutable. Read more here.