You’re running a customer support team, armed with the latest tech and an eager crew of agents. But somehow they’re bogged down
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Customer service has come a long way. Not too long ago, you’d sit on hold forever or deal with chatbots that were
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Things have changed! And customer support is finally catching up 😅 Yes, this is absolutely a dig at the archaic processes in
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If you teleport back to 2014 and land at a customer support conference, everyone will be talking about: “Chatbots will change how
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This title is not clickbait (I swear). When GPT came out in 2022, the team at Klarna saw a huge opportunity to
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About Buffer: Launched in 2010, Buffer is a social media scheduling and management platform with over 150,000 users. Unlike their competitors, Buffer
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Urban legends say customers these days can churn due to the most bizarre reasons: Please add more funny instances to this list,
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A typical customer support experience for a customer looks like this: If you need a reminder or a live demo of how
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Imagine starting your day, ready to kill at work, immediately bombarded by emails, Slack notifications, and tickets/ questions demanding immediate attention. For
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Artificial Intelligence (AI) is revolutionizing work as we know it, and the field of product is no exception. Think of AI as
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