“EngageWith helps us build high-performance teams while remaining people-centric” – How India’s largest crypto exchange puts ‘human’ back into Human Resources.

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About:

WazirX is India’s largest crypto exchange. Started in 2018, they’ve grown to be the most trusted exchange in the Indian crypto market. 

 

With a volume of more than $43 billion in 2021 and growing exponentially, WazirX is witnessing a steep rise in the number of new users and trading activity. With 10 million+ registered users, WazirX’s growth has just about started.

 

Industry:

Cryptocurrency and Blockchain

Employees:
200+

 

HQ:
Mumbai, India

 

Challenges:

  1. Build a solid culture of recognition inside Slack

  2. Bring a sense of empathy and connection among coworkers

  3. An R&R program that echoes across departments and distances – from entry-level employees to the CEO. 

 
Solution:

Detailed study:

We had an in-depth discussion with Soumya – HR Manager, on how EngageWith is used inside WazirX. Here’s the brief of our conversation:

“Being a forever-remote company, EngageWith breeds a sense of collaboration and empathy amongst my people.” 

Claiming to be ‘people-centric’ is one thing, while practicing to be one is another. 

WazirX takes deep care in building an employee-centric culture that motivates everyone to give their best – day in, day out. 

Soumya revealed, “At WazirX, we strongly believe in an organization that puts people at the heart of everything we do. And saying ‘thank you’ is just the beginning.”

Because the recognition programs always go a step ahead in building a sense of togetherness and empathy amongst co-workers. 

 

Soumya added, “With peer-to-peer recognition – people started celebrating wins together. It made employees empathetic toward one another and mindful in their decision-making process.”  

“I still remember when the first recognition went out on the channel and how the entire company jumped in to celebrate the win together. It was incredible to see the #channel filled with happy vibes. No doubt EngageWIth is a game-changer when it comes to buuilding a culture of recognition even while working remotely.” 

 

And here’s what WazirX achieved:

“EngageWith helped us to democratize recognitions across the company.”

Everyone inside WazirX wanted a solid recognition platform to recognize efforts – not just within the team but across the company. 

Soumya added, “It was great to see every team, for that matter, coming together to celebrate wins. Even though it was just within the team initially, slowly it grew cross-team.” 

“The best part is when a Kudos goes out – everyone in the company knows the reason behind recognition. Overall, it is a very positive experience to see what’s going on in a team and the wins they achieve daily. And more importantly, that adds a sense of gratification, which has been the best experience of all.”

 

As everything happens inside Slack, it’s effortless for anyone to recognize peers and get back to work without disrupting the workflow. So talk about recognizing peers without distracting your work stream – EngageWith has you covered.

 

“Remember when a CEO answers support queries personally, it just shows how obsessed with their customers.” 

While you invest in your employees, we invest ourselves into building great relationships with our customers. 

Soumya proudly revealed, “We have a common Slack channel. So be it a query, bug, customizations – we simply post it there. It gets answered in less than 30 minutes.” 

“Many times, I’ve received direct help from their CEO – Kartik. And as a rule of thumb, you know how much a company values its customers when the CEO is directly involved in solving their issue,” adds Soumya. 

 

“Plus, they also help us with many culture-building ideas for the modern workforce, which is like icing on the cake. Can’t ask for more, you know.”

 

Our take 🥰

While WazirX was trying to tackle the continuously evolving employee landscape – EngageWith came in at the right time to help them in their vision towards building their dream culture. 😇

But the key takeaway is – you too can build one that you always longed for.

Just drop a comment below or simply schedule a demo >>here<<. 

Our team will get in touch with you soon. 

And hey, thank you for reading! 

Team EngageWith

Love to build a people-first culture in your company? 

Prasanna Venkatesh

Product Marketer at Springworks.

About me:
A passionate marketer with 5+ years of experience obsessed with copywriting, content strategy, product positioning, and messaging. Preferences - Marketing. Chelsea. Cosmos. In that order...

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