AI co-pilot that enables support
agents to resolve complex
customer queries instantly.

Albus searches through your company's internal knowledge
(like Intercom, Confluence, Slack or HubSpot) to help agents
instantly find information they need.

Spend less time searching for answers and improve first-call
resolution rates.

Loved by next-generation teams

Struggling to find information that you know is saved in Intercom, CRM or Knowledge Base?

It’s frustrating when:

01

Resolving complex customer queries takes 2-3 days because you're waiting for answers from the product or tech team.

02

You’re clicking through dozens of pages and files, unable to remember exactly where the information was saved.

03

Even when you do find it, there’s always that doubt: ‘Is this the most up-to-date information?’

Get answers to complex questions
and edge cases instantly

Albus goes beyond basic keyword matching. When a
customer asks, “How do I avoid duplication during data
import and sync?” Albus understands the context, searches for relevant information across all connected sources and provides the exact answer.

Enable your agents with an AI knowledge assistant to
instantly deliver personalized, high-quality responses.

Our first response time and overall resolution time have significantly improved, with Albus providing exact answers after analyzing all information sources.
Danny Mulcahy
Escalation Specialist, Buffer

Search across all your work apps
and documents

Albus connects with 50+ work apps, custom documents, and public URLs, creating a unified search experience for your support team.

When an agent asks a question, Albus scans all connected sources and provides the most relevant answers instantly.

Setup and get running in <5
minutes

Getting started with Albus is as easy as it gets. No
complex configurations, no long setup times. You don’t need to centralize your data or export information from all your apps. No labeling or predefined structure required.

Simply connect your relevant work apps and documents, and you’re ready to go.

Now when someone has a question , the initial reaction of team is no longer ‘Who should I reach out to’ but rather, ‘Oh , I can just ask Albus!’
Alex Tzukerman
Chief Product Officer, Benivo

Answers with direct source link

Albus provides a direct link to the source material every time it answers a question.

Dive deeper into the context of the answer and never wonder where the information came from.

Customize data access and permissions

Select specific files, folders, or pages, and exclude anything you don’t want to include.

You can also create internal teams, ensuring that only the right people access the right information.

Albus is like a trusted colleague your agents
tap on the shoulder when they need help.

Tap into untapped data

The most relevant information is often added in the messiest way - whether it's Slack threads, quick scribbles on Notion, notes in Confluence, Zendesk tickets, or random Google Docs.

Albus makes sense of it all and provides the answers you need, even from sources your agents didn’t know existed.

OUR IMPACT

Numbers tell the story

400+

Organizations use Albus

11,280+

Employees save time daily

2,50,000+

Questions answered

Cut down onboarding time for new agents

New agents acquire 70% of their knowledge on the job and only 30% through training.

Albus helps agents hit the ground running by answering even complex queries in real-time. This enables them to handle real tickets and make real customers happy, boosting their confidence from the very first week.

Works where your agents works

Interacting with customers on your support platform?
Use Chrome extension.

Using Slack or Microsoft Teams for internal communication? Simply @Albus.

Even when you do find it, there’s always that doubt: ‘Is this the most up-to-date information?’

PRIVACY & SECURITY

Prioritizing Security at every step

SOC-2 Type II certified

SOC-2 audit involves a thorough examination of security measures and data protection for customer-sensitive information.

ISO 27001 & 27701 certified

ISO 27001 & 27701 certification guarantees that your information is encrypted and protected from unauthorized access.

Data Sharing

Your data is yours - it CANNOT be accessed by anyone, nor is it available to the GPT model for training.

Learn more about security

You are one question away from getting an answer across all your work apps.